Availability and prices of tickets are driven by market demand; they are not determined by oxyevents. All the tickets are listed and priced by approved ticket specialists. Each ticket specialist competes with others to provide you with a large selection of tickets. Face value refers to the price printed on the "face" of the ticket or the original purchase price in the primary market. The face value of a ticket can differ from the selling price, because the tickets listed on oxyevents.co.uk are sold by a third party at "market value". If the event is in high demand, the selling price is generally much higher than the face value on the ticket and vice versa.

oxyevents.co.uk does not have an exchange, refund or cancellation policy unless an event is cancelled entirely and not rescheduled. If an event is rescheduled and you are not able to attend, we cannot offer any refunds. This is also mentioned in our Terms and Conditions. We do however offer you the opportunity to resell your tickets on our website in an attempt to recover any losses.

Due to increasing amount of fraudulent debit / credit cards, you may be asked to provide documentary evidence to verify the correct details correspond to the billing address of the credit card. Please be assured we keep your personal information safe according to our Privacy Policy. Failure to provide documents by the deadline will result in your order being cancelled.

We aim to keep things simple and fair for everyone. Currently we offer a consistent pricing structure for all our valued customers, regardless of age or student status. Please keep in mind, for some events young children and babies may require a regular ticket.

We offer multiple payment options for your convenience. You can use various credit cards like Visa, American Express, Mastercard. Feel free to choose the method that suits you best.